Thank you for shopping with PaulSquared Operations, LLC, d.b.a. Victual. We strive to ensure that your order arrives in perfect condition and that you are satisfied with your purchase. Please review our shipping and return policies below.
Shipping Policy
- Processing Time: Orders are processed within 2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.
- Shipping Methods & Rates: We offer standard and expedited shipping options at checkout. Shipping costs are calculated based on order weight, destination, and selected shipping method.
- Local Pickup: If you are in the Crosby, MN area, we offer a free in-store pickup option. You will receive an email notification when your order is ready.
- Delivery Areas: We currently ship within the United States only.
- Delays: While we do our best to ensure timely delivery, shipping times may be affected by carrier delays, weather, or other unforeseen circumstances beyond our control.
Returns & Exchanges
We want you to be happy with your purchase! If you need to make a return or exchange, please review our policy:
- Returns & Refunds: We accept returns of unopened and undamaged products within 30 days of purchase. A full refund will be issued to the original payment method once we receive and inspect the returned item.
- Exchanges: If you need to exchange an item, please contact us within 30 days of purchase to arrange an exchange for a similar item or store credit.
Damages & Issues
- Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 5 days of receiving your order.
- Provide photos of the damaged or incorrect product along with your order number so we can promptly assist you with a replacement or refund.
Exceptions & Non-Returnable Items
Certain items cannot be returned or have return limitations, including:
🚫 Perishable goods (e.g., ice cream, fresh bread, deli meats)
🚫 Opened or used food products
🚫 Gift cards
🚫 Personal care items (e.g., lotions, soaps)
🚫 Custom or special-order items
🚫 Items missing original, undamaged packaging (if present at the time of sale)
If you have questions about whether your item is eligible for return, please contact us before sending it back.
How to Initiate a Return
- Email us at info@shopvictual.com with your order number, item details, and reason for return.
- We will confirm whether your item qualifies for a return and provide return shipping instructions.
- Ship the item back to us at:
Victual
124 W. Main Street
Crosby, MN 56441 - Once received and inspected, we will process your refund or exchange within 5 business days.
Contact Us
For any questions regarding shipping, returns, or exchanges, please contact us:
📧 info@shopvictual.com
📞 218-545-1000
Thank you for choosing Victual. We appreciate your support and look forward to serving you!
